citifinancial keepstaking out my car payment after i traded in the car and the dealer has sent in payoff,i have contacted citifinancial and they claim they have not gotten the payoff i signed papers over 33 days ago and have a new car but they keep taking the car note out of my checking account and i can't get it stopped today, according to my lawyer i have to close out my checking account of 16 years to stop them from taking out the payments and file legal actions against them to get the money back the dealer rick hendrick chevrolet where i bought both cars and GM has been no help or support to me in this matter and calling citifinancial is a joke i can't get anyone on the phone that speaks english that you can understand.


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1. Written by Kate, on 03-12-2008 11:58

I feel your pain. I have my auto loan with them and they are not posting the extra payments properly. I am 3 payments ahead and they keep taking interest out even though my loan paperwork clearly states that extra money goes on the loan principal. I am ready to talk to an attorney. I also get nowhere with their customer service.

2. Written by Common Sense Man, on 18-07-2008 09:44

Try going into the actual bank front. Make sure you are polite and curtious, and speak with a manager. They usually speak english too!

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